This Refund Policy explains how Sora Rider handles refunds relating to rider registration, token recharge, and applicable payments.
[1] Token Recharge
Token recharge payments made during rider registration may be used to activate the rider account and support vehicle allocation.
Once a token recharge has been successfully processed and a rider ID has been issued, the recharge is generally non-refundable, subject to the exceptions described below.
[2] Eligible Refund Situations
A refund may be considered where:
- The same payment was charged more than once.
- A technical error resulted in a failed registration despite successful payment.
- Sora Rider is unable to allocate a vehicle after receiving the applicable payment.
Refund eligibility is subject to verification of the transaction and the circumstances of the request.
[3] Refund Request
To request a refund, contact:
Email: support@sorarider.com
Please provide:
- Rider ID
- Registered mobile number
- Payment/transaction reference
- Payment receipt, where available
- Reason for the refund request
The existing Sora policy requires refund requests to be made within 7 days of the transaction.
[4] Refund Processing
Approved refunds will generally be processed to the original payment method within 7–14 business days, subject to the processing time of the relevant bank or payment provider.
[5] Non-Refundable Situations
Refunds generally will not be provided for:
- Recharges that have already been utilized.
- Accounts suspended or terminated due to violation of the Terms & Conditions.
- Requests made after the applicable refund request period.
- Amounts already used for applicable platform services.
The current Sora refund policy expressly identifies utilized recharges, accounts suspended for Terms violations, and requests outside the eligibility window as non-refundable situations.
[6] Security Deposit
Where a security deposit applies, it is separate from a token recharge.
The website currently states a refundable security deposit of ₹1,000–₹2,000, subject to the applicable terms.
The final amount and any applicable deductions will depend on the rider’s rental agreement and outstanding obligations.
[7] Refund Delays
Once Sora Rider initiates an approved refund, the actual credit time may depend on the payment provider or bank.
[8] Contact Us
For refund-related questions:
Sora Cabs Pvt Ltd
Address: 2nd Floor, Plot No. B-18-B, Todermal Marg Circle , Shiv Marg
Bani Park, Jaipur, Rajasthan – 3020160
Email: support@sorarider.com
Phone: +91 9950455461
Support Hours: Monday–Saturday, 9:00 AM–7:00 PM