This Cancellation Policy explains how riders can cancel their registration and how cancellations are handled after payment or vehicle allocation.
[1] Cancellation Before Payment
A rider may stop or cancel the registration process at any time before completing the token recharge/payment step.
No payment-related cancellation charge applies where no payment has been made.
[2] Cancellation After Payment
Once the token recharge has been successfully completed and a rider ID has been issued, cancellation is subject to the Refund Policy.
Riders who wish to cancel and request a refund should contact Sora support within 7 days.
[3] Vehicle Allocation Cancellation
If Sora Rider is unable to allocate a vehicle within the applicable promised timeframe after registration, the rider may cancel and request a refund of the applicable token recharge, subject to verification.
[4] Account Cancellation
To request cancellation or closure of a rider account, contact:
Email: support@sorarider.com
Please include:
- Rider ID
- Registered mobile number
- Name
- Reason for cancellation, where applicable
[5] Account Suspension or Cancellation by Sora
Sora Rider may suspend or cancel a rider account where there is:
- Fraudulent KYC information.
- Misuse of the platform.
- Vehicle misuse.
- Violation of Terms & Conditions.
- Referral program abuse.
- Other prohibited activity.
The existing cancellation policy specifically allows account suspension/cancellation for violations including fraudulent KYC documents and misuse of the referral program.
[6] Cancellation & Refund
Cancellation does not automatically guarantee a refund.
Where a payment has already been made, eligibility for a refund will be determined under the applicable Refund Policy.
[7] Processing
Where a refund is approved, the refund will be processed according to the Refund Policy and the applicable payment provider’s processing timelines.
[8] Contact Us
For cancellation-related questions:
Sora Cabs Pvt Ltd
Address: 2nd Floor, Plot No. B-18-B, Todermal Marg Circle , Shiv Marg
Bani Park, Jaipur, Rajasthan – 302016
Email: support@sorarider.com
Phone: +91 14140 01111
Support Hours: Monday–Saturday, 9:00 AM–7:00 PM