At Sora Rider, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website, application, rider registration process, and services.
1. Information We Collect
Depending on the services you use, we may collect:
Personal Information
- Name
- Mobile number
- Email address
- Residential/address information
KYC Information
- Aadhaar information
- PAN information
- Driving Licence information
- Other verification information
Financial Information
- Bank account information
- Payment-related information
- Transaction details
Profile Information
- Profile photograph
- Rider account information
Technical Information
- Device information
- Browser information
- IP address
- Website/app usage information
- Cookies and similar technologies
The existing Sora privacy policy specifically identifies name, mobile number, email, address, PAN/Aadhaar/driving licence details, bank information, profile photo, and usage data as information that may be collected.
2. How We Use Your Information
We may use your information to:
- Create and manage your rider account.
- Verify your identity.
- Complete KYC.
- Process rider registration.
- Process payments and token recharges.
- Allocate vehicles.
- Manage rentals.
- Provide customer support.
- Manage referral programmes.
- Send OTPs and service-related communications.
- Improve our website, application and services.
- Detect fraud, misuse, or unauthorized activity.
- Comply with legal and regulatory requirements.
These purposes are consistent with the current Sora privacy policy.
3. OTP & Communications
Your registered mobile number may be used to send:
- Login OTPs
- Verification OTPs
- Account notifications
- Rental-related updates
- Service notifications
- Important account communications
Sora’s current policy states that the mobile number is used for OTP/login verification and service-related updates and that the company does not use the number for unsolicited marketing without consent.
4. Payment Information
Payments may be processed through third-party payment service providers.
Where payment processing is handled by a third party, payment information may be processed according to that provider’s privacy and security practices.
Sora states that it may share information with trusted service providers such as payment processors where necessary to operate its services.
5. Sharing of Information
We do not sell your personal information.
Information may be shared with trusted service providers where necessary to provide our services or where required or permitted by law.
This may include service providers supporting:
- Payments
- Hosting
- Authentication
- Communication
- Customer support
- Technology infrastructure
6. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
These measures may include:
- HTTPS/encrypted connections
- Access controls
- Restricted access to personal information
- Secure server infrastructure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Cookies
Our website may use cookies and similar technologies to:
- Remember preferences.
- Improve website functionality.
- Understand website usage.
- Improve user experience.
You may be able to control cookies through your browser settings.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including account management, legal, regulatory, security, dispute-resolution, and business requirements.
Specific retention periods may vary depending on the type of information and applicable legal requirements.
9. Your Rights
Subject to applicable law, you may request:
- Access to your personal information.
- Correction of inaccurate information.
- Deletion of information where legally permissible.
- Information about how your data is processed.
Requests can be sent to:
The existing policy also provides for access, correction, and deletion requests subject to legal or regulatory retention requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any material changes will be reflected on this page with an updated effective date.
11. Contact Us
Sora Cabs Pvt Ltd
Malviya Nagar, Jaipur, Rajasthan – 302017
Email: support@sorarider.com
Phone: +91 14140 01111
Hours: Monday–Saturday, 9:00 AM–7:00 PM