PRIVACY POLICY

We collect information you provide during rider registration, including your name, mobile number, email, address, PAN/Aadhar/driving licence details, bank account information, and profile photo, as well as usage data when you interact with our website and mobile app.

We collect your device location, with your permission, to show nearby charging and pickup points and to share your location with our support team while you have an active SOS/breakdown alert. We do not collect your location in the background or when the app is closed.

We use your information to verify your identity, process rider registration and token recharges, operate the referral program, provide customer support, and improve our Services.

Your data is stored on secured servers with restricted access. We use industry standard measures such as encrypted connections (HTTPS) and access controls to protect your information, though no method of transmission is 100% secure.

We do not sell your personal information. We may share data with trusted service providers (e.g. payment processors) strictly to operate our Services, or when required by law.

We use your mobile number to send one-time passwords (OTPs) for login and verification, and may send service-related updates. We do not use your number for unsolicited marketing without consent.

You may request access to, correction of, or deletion of your personal data by contacting us at the email below, subject to any legal or regulatory retention requirements.

You can request deletion of your Sora Rider account and associated personal data at any time by emailing support@sorarider.com from your registered email address, along with your registered mobile number. Once we receive your request, we will process it within 7 business days and confirm by email once complete.

What gets deleted: your profile information (name, email, mobile number), KYC documents (Aadhaar, PAN, Driving Licence), bank details, and app usage history.

What we retain, and for how long: transaction, invoice, and payment records are retained for 8 years from the end of the relevant financial year, as required for tax and financial recordkeeping under the Income-tax Act, 1961 and related GST rules. Any outstanding wallet balance or pending security deposit refund will be settled before deletion is completed.

Our website may use cookies and similar technologies to remember preferences and improve your browsing experience.

We may update this Privacy Policy periodically. Material changes will be reflected on this page with an updated effective date.

For privacy-related questions, contact us at support@sorarider.com.